Privacy Policy

Easy Reserve Study, Inc.
Last Updated: May 28, 2026

Easy Reserve Study, Inc. (“Easy Reserve Study,” “EZRS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly, including:

Name, email address, and contact details
Company or organization information
Account credentials (username and password)
Communications (support requests, inquiries)
Billing and payment information (processed by third-party providers)

1.2 Automatically Collected Information

We automatically collect certain information when you use the Services:

Identifiers: IP address, account ID
Device Information: device type, operating system, browser type
Usage Data: app interactions, features used, session duration
Diagnostics: crash logs, performance data
Location (approximate): derived from IP address
Cookies and Tracking Technologies: used for functionality and analytics

2. How We Use Information

We use information to:

Provide and operate the Services
Create and manage user accounts
Process payments and subscriptions
Monitor performance and improve functionality
Perform analytics and usage measurement
Detect, prevent, and address security or fraud issues
Respond to support requests
Comply with legal obligations

We do not sell personal information.

3. Third-Party Services and Processors

We share information with trusted third-party vendors that help operate our Services. These providers process data on our behalf and are bound by confidentiality obligations.

Examples may include:

Cloud hosting and infrastructure providers: Amazon Web Services (AWS), Google Cloud, Microsoft Azure, IONOS, Bluehost, Hostinger, GoDaddy – infrastructure, hosting, and data storage
Domain and website services: Namecheap, GoDaddy – domain registration and DNS services
Analytics and AI services: Google (including Firebase/Analytics), Anthropic, Perplexity AI – usage insights and AI-powered functionality
Application development and collaboration tools: GitHub, Atlassian – code hosting, project management, and collaboration
Customer engagement and CRM platforms: HubSpot – customer relationship management and communications
Chatbot and automation platform: Botpress – conversational interface and support automation
Payment processor: Stripe – billing and payment processing

Each provider’s use of data is governed by their own privacy policies.

4. Data Storage and Security

We use secure, multi-region cloud infrastructure designed for redundancy and reliability. We implement appropriate administrative, technical, and organizational safeguards, including:

Encryption in transit (HTTPS/TLS)
Access controls and authentication
Internal security policies

No system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary:

Account data: retained while your account is active
Billing records: retained as required by law (e.g., tax and accounting obligations)
Analytics and usage data: retained for a limited period for performance monitoring
Support communications: retained to resolve issues and improve services

We may retain data longer where required by legal obligations.

6. Data Sharing and Disclosure

We may disclose personal information:

To service providers described above
To comply with legal obligations or lawful requests
To protect rights, safety, and security
In connection with a merger, acquisition, or asset sale

We do not sell or trade personal information.

7. International Data Transfers

Your information may be processed and stored in the United States or other countries. These locations may have different data protection laws than your jurisdiction.

By using the Services, you consent to such transfers, subject to applicable law.

8. Your Privacy Rights

Depending on your location (including California, the EEA, UK, and other jurisdictions), you may have rights such as:

Right to access your data
Right to correct inaccurate data
Right to request deletion
Right to restrict or object to processing
Right to data portability

To exercise your rights, contact us at privacy@ezrs.com.

We will respond within the timeframe required by applicable law.

9. Account Deletion

You may delete your account at any time by:

Using the in-app account deletion feature (if available), or
Emailing privacy@ezrs.com

Upon request:

Your account will be deleted or deactivated
Certain information may be retained as required by law (e.g., billing records)

Deletion requests are typically processed within a reasonable timeframe

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core functionality
Analyze usage and performance
Improve user experience

You can control cookies through your browser settings, but some features may not function properly if disabled.

11. Children’s Privacy

The Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it promptly.

12. Marketing Communications

We may send service-related communications and updates. If we send marketing communications, you may opt out at any time by following unsubscribe instructions or contacting us.

13. App Store and Google Play Disclosures

Our data collection, use, and sharing practices are disclosed in:

Apple App Store “App Privacy” labels
Google Play “Data Safety” section

These disclosures are consistent with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date. Continued use of the Services constitutes acceptance of changes.

15. Contact Information

Easy Reserve Study, Inc.
4240 Marseilles Ave, Sarasota, FL 34233
United States

Privacy: privacy@ezrs.com
Legal: legal@ezrs.com